Patient Service Representative (Mid Shift)

Tyvan LLC • Jacksonville, FL

9d

About The Position

The Patient Services Representative (PSR) supports the operational efficiency of the Emergency Center by facilitating patient check-in and check-out. The position involves greeting and directing patients, collecting and maintaining registration information, processing payments, and supporting a clean, welcoming facility. The PSR communicates with patients, families, physicians, and team members while maintaining patient confidentiality and safety and upholding the Emergency Center’s core values. The role also includes participation in staff meetings and performance improvement activities, along with other tasks assigned by management.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a Patient Access Representative role within a hospital, emergency room, or clinic.
• Proficiency navigating and using Electronic Medical Records (EMR).
• Understanding of and compliance with Hospital Policies and Procedures.
• Commitment to ongoing education and professional development.

Nice To Haves

• Previous experience in medical registration, admitting, and scheduling in an emergency room setting.

Responsibilities

• Greet patients and guests and determine the services they need, directing them accordingly.
• Collect demographic information and obtain required signatures to support billing accuracy.
• Maintain logs of patient information and handle phone inquiries professionally.
• Manage office supplies and maintain a clean, welcoming environment.
• Collect co-payments and account balances by cash, check, or credit card.
• Maintain an accurate financial ledger and reconcile patient accounts daily.
• Help maintain cleanliness throughout the facility, including patient areas and restrooms.
• Communicate courteously with patients, families, physicians, and team members.
• Attend monthly staff meetings and participate in performance improvement activities.
• Assist management with additional assigned tasks or projects.
• Ensure appropriate supplies are stocked in patient care areas.
• Assist with patient restraint procedures and related documentation as needed.
• Attend scheduled meetings as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED