Patient Service Representative (Mid-Shift, Part Time)

Tyvan LLC•Jacksonville, FL

About The Position

The Patient Services Representative (PSR) supports the emergency center’s operational efficiency by managing patient check-in and check-out. The role requires strong communication and organizational skills, along with a commitment to patient confidentiality and safety. The PSR helps maintain a supportive and efficient environment so patients can receive care while the facility’s standards are upheld. The PSR greets patients and guests, determines and directs them to appropriate services, collects demographic information and required signatures, maintains patient information logs, and handles phone inquiries. Financial duties include collecting co-pays and account balances and maintaining and reconciling patient account records. The role also supports facility cleanliness, communicates courteously with patients, families, physicians, and team members, attends staff meetings, and participates in performance improvement activities. Additional tasks may be assigned by management. The position involves routine exposure to blood, bodily fluids, or other potentially infectious materials (OSHA Category I). Physical demands include constant vision, hearing, speaking, manual dexterity, and mobility; frequent bending, squatting, twisting, and lifting; occasional climbing, kneeling, and distinguishing colors; and rare exposure to electric shock and confined spaces.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a Patient Access Representative role within a hospital, emergency room, or clinic.
Proficiency in navigating and using Electronic Medical Records (EMR).
Understanding of and compliance with hospital policies and procedures.
Commitment to ongoing education and professional development.

Nice To Haves

Previous experience in medical registration, admitting, and scheduling in an emergency room setting.

Responsibilities

Greet patients and guests with a cheerful demeanor.
Determine necessary services and direct patients accordingly.
Collect demographic information and obtain proper signatures to support billing accuracy.
Maintain logs of patient information and handle phone inquiries professionally.
Manage office supplies and maintain a clean, welcoming environment.
Collect co-payments and account balances by cash, check, or credit card.
Maintain an accurate financial ledger and perform daily reconciliation of patient accounts.
Assist in maintaining the cleanliness of the facility, including patient areas and restrooms.
Communicate courteously with patients, families, physicians, and team members while upholding the Emergency Center’s core values.
Attend monthly staff meetings and engage in performance improvement activities.
Assist management with additional tasks or projects as assigned.
Support patient care areas by ensuring appropriate supplies are stocked.
Assist with patient restraint procedures and documentation as needed.
Attend scheduled meetings as required.