Seasonal Customer Service Representative - Broadway Plaza
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order and pickup inquiries, processing transactions and ticketing accurately, and helping train new employees on the register. The role involves owning customer interactions from start to finish, resolving concerns with empathy and sound judgment, supporting inventory accuracy, building strong relationships with teammates, and protecting customer information. Representatives also promote Nordstrom Loyalty and tools, software, and services that improve the customer and employee experience. Hours vary based on business needs and include evenings and weekends.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and use of hands, and lifting items up to 10 pounds regularly and up to 25 pounds occasionally.
Responsibilities
- Provide friendly service and own customer interactions from start to finish.
- Resolve returns and exchanges and assist with order and pickup inquiries.
- Troubleshoot customer concerns with empathy, sound judgment, and a solutions-focused approach.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect customer information through education, compliance, and resolution of issues.
- Promote the Nordstrom Loyalty program and tools, software, and services that enhance customer and employee experiences.
- Train and deliver POS/register training to support onboarding of new hires.
Benefits
- Medical and vision insurance
- Dental insurance
- Retirement benefits
- Paid time away and PTO accruals
- Life insurance
- Disability insurance
- Merchandise discount
- Employee Assistance Program resources
- Holidays
- May be eligible for performance-based incentives or bonuses
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
