Seasonal Customer Service Representative - Broadway Plaza
About The Position
The Customer Service Representative supports the Nordstrom customer experience by providing friendly service, resolving returns and exchanges, assisting with order pickup inquiries, accurately processing transactions, and helping train new employees on register procedures. The role involves owning customer interactions, building trust with customers and teammates, and contributing to a positive team environment. The position promotes Nordstrom’s Loyalty program and tools, software, and services that enhance the customer and employee experience. Hours vary based on business needs and include evenings and weekends. The role requires continuous movement and frequent handling of merchandise throughout shifts.
Requirements
- Strong ability to build relationships with customers, peers, and leaders.
- Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.
- Clear, effective communication and strong interpersonal skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong ownership, accountability, and follow-through.
- Ability to meet the listed physical requirements, including continuous movement for 6–8 hours per shift; frequent bending, twisting, squatting, flexing, reaching, and hand use; handling bulky or awkward merchandise; regularly lifting up to 10 pounds and occasionally up to 25 pounds.
Responsibilities
- Provide friendly, seamless service by understanding customer needs and managing interactions from start to finish.
- Resolve returns, exchanges, customer concerns, and order or pickup inquiries with empathy and sound judgment.
- Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
- Build relationships with teammates and contribute to a positive, team-focused environment.
- Protect the security and privacy of customer information through education, compliance, and issue resolution.
- Promote Nordstrom’s Loyalty program and tools, software, and services that enhance customer and employee experiences.
- Train and provide POS/register instruction to support onboarding of new hires.
Benefits
- Medical, vision, dental, retirement, and paid time away.
- Life insurance and disability coverage.
- Merchandise discount and EAP resources.
- Potential eligibility for performance-based incentives or bonuses.
- 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, and holidays; eligibility requirements may apply.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
