Customer Service Representative - Healthcare
About The Position
The Customer Service Representative serves as a primary point of contact for patients and clients at Amerejuve Medspa’s Atlanta location. The role supports a welcoming and professional patient experience by handling appointments, inquiries, check-in and check-out, phone calls, payments, follow-up, and related administrative work. It also coordinates with providers, clinical staff, and management, supports patient outreach and promotional events, and helps maintain an organized front desk. The position requires professionalism, attention to detail, confidentiality, and the ability to work effectively in a fast-paced healthcare or medspa environment. The posting also describes the position as a Medspa Marketing / Admin Assistant, supporting daily administrative operations, client communication, social media, marketing initiatives, promotions, and events. The schedule is 9 a.m. to 6 p.m., Tuesday through Saturday, in Atlanta, Georgia.
Requirements
- High school diploma or equivalent required.
- 1–2+ years of customer service or front-desk experience; healthcare, medical office, dental, dermatology, plastic surgery, or medspa experience is preferred.
- Strong verbal and written communication skills.
- Professional, friendly, and positive demeanor.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Ability to multitask in a fast-paced environment.
- Comfort working with computers, scheduling software, email, and Microsoft Office or Google Workspace.
- Ability to handle sensitive patient information with discretion and confidentiality.
- Dependable and punctual, with the ability to work as part of a team.
Nice To Haves
- Experience with appointment scheduling and patient-facing administrative duties.
- Experience in a medical spa or medspa, dermatology, plastic surgery, aesthetic medicine, physician or medical office, dental office, wellness or healthcare practice, or patient scheduling and healthcare customer service.
Responsibilities
- Greet patients and clients warmly and professionally upon arrival.
- Answer incoming phone calls, emails, and online inquiries promptly.
- Schedule, reschedule, and confirm patient appointments.
- Assist patients with questions about services, appointments, policies, and general information.
- Perform patient check-in and check-out procedures.
- Maintain accurate patient and appointment information in the practice management or scheduling system.
- Collect payments and assist with processing transactions when required.
- Follow up with patients regarding appointments, consultations, treatments, and inquiries.
- Provide information about available treatments and services while staying within the scope of the position.
- Assist with patient forms, registration, and other administrative paperwork.
- Coordinate with providers, clinical staff, and management to support a smooth patient experience.
- Handle patient concerns professionally and escalate issues to management when appropriate.
- Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.
- Help maintain a clean, organized, welcoming, and professional front-desk environment.
- Support promotional events, patient outreach, and customer retention initiatives as needed.
- Perform other administrative and customer-service duties as assigned.
- Support daily administrative operations, client communication, social media, marketing initiatives, promotions, and events.
Benefits
- Competitive compensation
- Professional and supportive work environment
- Opportunities for professional growth
- Employee benefits, based on eligibility
- Employee discounts on eligible services and products
- Opportunity to work in the growing aesthetics and wellness industry
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
