Customer Service Rep Deli 156 - Part Time

The Spinx Company•Seneca, SC

13d

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming environment while supporting company policies, core values, and operational priorities. The role supports both retail and food service operations, with team members expected to be cross-trained and proficient across the CSR’s responsibilities. The CSR helps maintain a safe store, follows food safety and sanitation standards, and ensures food quality, consistency, and selection meet company expectations. The position also involves maintaining clean and orderly indoor and outdoor areas, protecting company cash and inventory, following rules for age-restricted sales, and helping meet merchandising, pricing, food service, and administrative requirements. Work schedules may include a variety of shifts, including nights, weekends, and holidays. Periodic company-sponsored training may be expected.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to effectively present information to customers, associates, and management; read, analyze, and interpret financial reports and legal documents; and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear regularly.
Ability to sit, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell frequently.
Ability to stock shelves, carry trash containers, work with and around hot cooking equipment and grease, tolerate gasoline fumes and cleaning products, and sweep, mop, dust, and clean restrooms, parking lots, and surrounding areas.
Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Report for scheduled shifts on time, in proper uniform, and with a clean, professional appearance; follow the Personal Appearance Policy.
Be cross-trained and proficient in retail and food service responsibilities associated with the CSR role.
Follow safety policies and procedures, maintain a safe work environment, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate customer service; treat customers respectfully and promptly report customer issues or special requests to management.
Keep work areas organized, maintain a clean and properly stocked and faced sales floor, and keep restrooms spotless.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales; ask customers about legal age and verify identification as required, including requesting valid ID from customers who appear under 40.
Help ensure compliance with merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Follow food safety and sanitation standards and ensure food quality, consistency, and selection meet company standards.
Attend company-sponsored training classes related to the job when expected.