Customer Service Representative - Part Time Patient Registration
About The Position
The Customer Service Representative - Patient Registration is the first point of contact for patients at Intermountain Heber Valley Hospital. The role provides fast, compassionate, and accurate access to care by helping patients and families through registration and check-in. It is a frontline healthcare customer service position that directly affects patient experience, hospital operations, and revenue cycle success. Healthcare experience is not required; training is provided. This is a part-time, PRN position working as needed, with a minimum of 48 hours per month and 24 hours on call. The role involves working across computer systems, answering phones, gathering patient information, and collaborating with clinical teams in a fast-paced hospital environment.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is not required.
Responsibilities
- Provide customer service and help patients and families complete the check-in process using multiple computer systems.
- Answer phones and collect accurate patient information efficiently.
- Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
