Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital at Ascension St. Vincent Fishers. You will guide patients through registration, answer questions with clarity and compassion, gather accurate information, and help build trust with patients who may be scared, confused, or overwhelmed. The role offers training for candidates without healthcare experience and can provide a starting point for a growing healthcare career. The work takes place in a fast-paced hospital environment and involves using multiple computer systems, answering phone calls, and interacting with patients in person. You will work alongside clinicians and emergency staff, adapt to interruptions during urgent care situations, and balance accuracy with compassionate service. The schedule is three 12-hour shifts per week, including rotating weekends and holidays. The position is based at Ascension St. Vincent Fishers.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Ability to work three 12-hour shifts per week, including rotating weekends and holidays.
Nice To Haves
- Medical or healthcare experience; not required.
Responsibilities
- Guide patients through the registration process.
- Answer patient questions with confidence, clarity, and compassion.
- Gather accurate patient information quickly in a fast-paced environment.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and ease their concerns.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
