Retail Warehouse Sales Specialist -- Home Outlet
About The Position
The Customer Service Representative (CSR) helps create a positive shopping experience for Home Outlet customers. The role greets and assists customers, provides knowledgeable product recommendations, processes sales transactions, and maintains store presentation standards. The CSR also supports store operations and helps ensure a safe, welcoming environment. The position includes assisting customers with product availability, pricing, and use; selling merchandise; processing purchases through the point-of-sale system; cutting materials to customer specifications; helping load purchases into vehicles; moving and pricing merchandise; maintaining displays and inventory records; and safely operating forklifts and other equipment. The work takes place in a retail environment with possible exposure to moderate noise, moving mechanical parts, and changing conditions in warehouse or outdoor loading areas.
Requirements
- High school diploma or GED.
- Basic reading, writing, and math skills.
- Ability to communicate clearly and professionally with customers and team members.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work collaboratively in a team-oriented environment.
- Comfort with basic technology and point-of-sale systems.
- Ability to talk, hear, stand, walk, and reach with hands and arms regularly.
- Ability to climb ladders and lift or move items weighing up to 80 pounds.
- Ability to perform physical tasks for extended periods in a retail environment.
Nice To Haves
- Previous retail or customer service experience is preferred but not required.
Responsibilities
- Greet customers in a friendly, professional manner in-store and by phone.
- Provide information about product availability, pricing, and use.
- Deliver customer service intended to encourage repeat business.
- Assist in selling merchandise and support team members in achieving sales goals.
- Process customer purchases accurately using the point-of-sale system.
- Cut materials such as carpet, vinyl, and padding to customer specifications.
- Assist customers in safely loading purchased materials into their vehicles.
- Move merchandise from the receiving area to the sales floor and ensure correct placement.
- Tag products with pricing labels according to store guidelines.
- Maintain a clean, safe, and organized store by straightening displays and covering materials as needed to prevent weather damage.
- Perform regular inventory counts and update inventory records.
- Operate forklifts and other equipment safely and in accordance with company procedures.
- Follow safety guidelines, use equipment responsibly, and report unsafe conditions.
Benefits
- $16–$18 per hour plus weekly commission opportunity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
