Warehouse Sales Specialist - Home Outlet
About The Position
The Warehouse Sales Specialist, listed in the job description as a Customer Service Representative (CSR), supports Home Outlet customers and store operations. The role creates a positive shopping experience by greeting and assisting customers, providing product information and recommendations, processing sales transactions, and maintaining store presentation standards. It also involves helping keep the store safe, welcoming, clean, and organized. The position is based in Dudley, Massachusetts. Compensation is an hourly rate of $20–$25, with a weekly commission opportunity and stated total compensation of $40,000–$55,000 per year.
Requirements
- High school diploma or GED.
- Basic reading, writing, and math skills.
- Ability to communicate clearly and professionally with customers and team members.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work collaboratively in a team-oriented environment.
- Comfort with basic technology and point-of-sale systems.
- Ability to talk, hear, stand, walk, and reach with hands and arms regularly.
- Ability to climb ladders and lift or move items weighing up to 80 pounds.
- Ability to perform physical tasks for extended periods in a retail environment.
- Follow safety guidelines, use equipment responsibly, and report unsafe conditions.
Nice To Haves
- Previous retail or customer service experience is preferred but not required.
Responsibilities
- Greet customers professionally in person and by phone.
- Provide information about product availability, pricing, and use.
- Deliver customer service intended to encourage repeat business.
- Assist with selling merchandise and help team members achieve sales goals.
- Process customer purchases accurately using the point-of-sale system.
- Cut carpet, vinyl, padding, and other materials to customer specifications.
- Help customers safely load purchased materials into their vehicles.
- Move merchandise from the receiving area to the sales floor and place it correctly.
- Apply pricing labels according to store guidelines.
- Keep the store clean, safe, and organized by straightening displays and covering materials as needed to prevent weather damage.
- Conduct regular inventory counts and update inventory records.
- Operate forklifts and other equipment safely and according to company procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
