Retail Warehouse Sales Specialist - Home Outlet
About The Position
The Customer Service Representative (Retail Warehouse Sales Specialist) plays a key role in creating a positive shopping experience for Home Outlet customers. The position greets and assists customers, provides knowledgeable product recommendations, processes sales transactions, and maintains store presentation standards. The representative also supports store operations and helps ensure a safe and welcoming environment. The role includes assisting customers in person and by phone, providing product availability, pricing, and usage information, and supporting merchandise sales and team sales goals. Store duties include processing purchases through the point-of-sale system, cutting materials to customer specifications, assisting with loading purchases, moving and pricing merchandise, maintaining displays and inventory records, and safely operating forklifts and other equipment. The position is based in Memphis, Tennessee. Pay is $18–$21 per hour, plus an opportunity to earn weekly commission.
Requirements
- High school diploma or GED.
- Basic reading, writing, and math skills.
- Ability to communicate clearly and professionally with customers and team members.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work collaboratively in a team-oriented environment.
- Comfort with basic technology and point-of-sale systems.
- Ability to talk, hear, stand, walk, and reach with hands and arms regularly.
- Ability to climb ladders and lift or move items weighing up to 80 pounds.
- Ability to perform physical tasks for extended periods in a retail environment.
Nice To Haves
- Previous retail or customer service experience is preferred but not required.
Responsibilities
- Greet customers professionally in-store and by phone.
- Provide information about product availability, pricing, and use.
- Deliver customer service intended to encourage repeat business.
- Assist with merchandise sales and support team sales goals.
- Process customer purchases accurately using the point-of-sale system.
- Cut materials such as carpet, vinyl, and padding to customer specifications.
- Help customers safely load purchased materials into their vehicles.
- Move merchandise from the receiving area to the sales floor and place it correctly.
- Apply pricing labels according to store guidelines.
- Keep the store clean, safe, and organized; straighten displays and cover materials as needed to protect them from weather damage.
- Perform regular inventory counts and update inventory records.
- Operate forklifts and other equipment safely and according to company procedures.
- Follow safety guidelines, use equipment responsibly, and report unsafe conditions.
Benefits
- Weekly commission opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
