Customer Service Representative - Patient Registration

R1 • Evansville, IN

21d • Onsite

About The Position

The Patient Registration Customer Service Representative is the first point of contact for patients checking into the hospital at Ascension St. Vincent Evansville. The role helps patients navigate registration, answers questions with clarity and compassion, and collects accurate information in a fast-paced environment. Representatives build trust and help reassure patients who may be anxious, confused, or overwhelmed.

The work involves multiple computer systems, phone calls, and in-person interactions, with frequent interruptions from clinical teams during urgent care situations. The position offers training in healthcare topics such as insurance basics and hospital workflows and is presented as an opportunity to begin and grow a healthcare career. The listed schedule is Monday through Friday, 9:30 AM to 6:00 PM, with rotating weekends and holidays.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test.
• Must meet vaccination requirements.
• Ability to work the listed Monday–Friday schedule and rotating weekends and holidays.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly and efficiently.
• Register patients across multiple computer systems.
• Answer phones and collect information accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport with patients and ease their concerns.

Benefits

• Competitive benefits package
• Training in insurance basics and hospital workflows
• Opportunities for ongoing learning and career growth
• Supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED