Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative – Patient Registration is a frontline healthcare customer service role and the first point of contact for patients. The representative helps patients and families complete check-in, supports timely access to care, and contributes to patient experience, hospital operations, and revenue cycle success. The role involves working across computer systems, answering phones, collecting and entering patient information, assisting with insurance and payment details, and coordinating with care teams. Training is provided for candidates without a healthcare background. This is a PRN, as-needed role at LifePoint Conemaugh Nason Medical Center, with no set schedule. Shifts vary according to coverage needs and range from 8 to 12 hours. Open availability for day, evening, and overnight shifts is required, as is weekend and holiday availability. The position includes a rotating on-call schedule, and associates may be cross-trained in multiple departments as needed.
Requirements
- Exceptional customer service experience and strong communication and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Open availability for day, evening, and overnight shifts; availability for weekends and holidays; and ability to work shifts up to 12 hours.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work; this experience is preferred but not required.
Responsibilities
- Provide customer service and assist patients and families with check-in across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help minimize registration delays and answer patient questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Work as needed across shifts and departments, including rotating on-call coverage.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
