Customer Service Representative - Part Time As Needed Patient Registration

R1 RCM • St. Augustine, FL

1d • $16 - $21

About The Position

The Customer Service Representative – Patient Registration is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. The role supports patient experience, hospital operations, and revenue cycle success by assisting patients and families with check-in, answering questions, and ensuring accurate information is collected in a fast-paced healthcare environment.

This is a part-time, as-needed (PRN) role at Ascension St Vincent's Health Center - St Johns. There is no set schedule; shifts vary according to coverage needs. Open availability is required for day, evening, and overnight shifts, as well as weekends and holidays. Shifts range from 8 to 12 hours, and associates participate in a rotating on-call schedule. PRN associates may be cross-trained in multiple departments as needed.

The role provides training for candidates without healthcare backgrounds and offers exposure to healthcare administration, patient access, insurance processes, revenue cycle, and hospital operations.

Requirements

• Exceptional customer service experience, communication skills, and interpersonal skills.
• Composure and professionalism in a fast-paced environment.
• Ability to multitask, prioritize quickly, and maintain strong attention to detail.
• Comfort with shifting priorities based on patient needs.
• High school diploma or GED.
• Ability to pass a background check and drug test, and meet vaccination requirements.
• Open availability for day, evening, and overnight shifts, including weekends and holidays; availability for shifts up to 12 hours is required.
• Experience with patient access, medical registration, insurance verification, or front desk work is not required.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with check-in, using multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to support smooth patient flow.
• Work shifts as needed, including participation in a rotating on-call schedule, and cross-train in multiple departments as needed.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and exposure to healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on professional growth, innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED