Customer Service Representative - Part Time As Needed Patient Registration
About The Position
The Customer Service Representative - Patient Registration is the first point of contact for patients, helping them access care through fast, compassionate, and accurate registration. The role supports patient experience, hospital operations, and revenue cycle success by completing registration tasks and answering questions in a fast-paced healthcare setting. The position is PRN and part-time as needed, without a set schedule. Shifts vary according to coverage needs and range from 8 to 12 hours. Open availability for day, evening, and overnight shifts is required, as are holiday and weekend availability and participation in a rotating on-call schedule. PRN associates may be cross-trained in multiple departments as needed. The role is based at LifePoint Community Medical Center. Healthcare experience is not required; training is provided. The stated base pay range for this US-based position is $16.12–$23.21 per hour. Individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Exceptional customer service, communication, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain strong attention to detail.
- Comfort adapting to shifting priorities based on patient needs.
- Ability to pass a background check and drug test and meet vaccination requirements.
- Open availability for day, evening, and overnight shifts; availability on weekends and holidays; ability to work shifts up to 12 hours; and availability for a rotating on-call schedule.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and help patients and families with check-in, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help ensure timely access to care by minimizing registration delays and answering questions clearly and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details; enter demographic and medical information; collect co-pays; and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
- Work across multiple departments as needed after cross-training.
Benefits
- Competitive benefits package
- Opportunity for growth within R1
- Training and learning opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
