PART-TIME ONLY Customer Service Representative
About The Position
CityBus is seeking a friendly, dependable, and customer-focused part-time Customer Service Representative to work at the CityBus Center, its downtown bus transfer station. The representative is one of the public-facing members of CityBus and helps passengers navigate the system while ensuring they feel welcomed and supported. The role includes providing route and schedule information, answering questions, responding to customer feedback, and helping create a positive experience for visitors. Applicants must consistently be available for all three scheduled shifts: Wednesday and Thursday from 2:30 PM to 8:30 PM, and Saturday from 6:45 AM to 2:30 PM. CityBus is an Equal Opportunity Employer and participates in E-Verify.
Requirements
- At least one year of experience in a customer service role.
- Must pass required drug screening and background checks.
- Must be able to occasionally lift up to 40 pounds.
- Must be consistently available to work Wednesday 2:30 PM–8:30 PM, Thursday 2:30 PM–8:30 PM, and Saturday 6:45 AM–2:30 PM.
- Demonstrated customer-service focus and a courteous, supportive approach.
- Effective verbal and written communication skills.
- Problem-solving ability, including knowledge of CityBus services to assist with trip planning and issue resolution.
- Ability to collaborate with coworkers, adapt to changing circumstances, maintain professional composure, and perform tasks accurately.
- Ability to learn and use relevant computer applications and software.
Nice To Haves
- High school diploma or equivalent.
Responsibilities
- Provide passengers with information about routes and schedules.
- Answer customer questions and assist with trip planning.
- Respond to customer feedback and help resolve customer issues.
- Create a welcoming and supportive customer experience.
- Handle fare media, sales logs, and customer records accurately.
- Use relevant computer applications and software to support customer service operations.
- Collaborate with coworkers and adapt professionally to service interruptions or unexpected customer needs.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
