Customer Service Representative - Onsite Only

Teleperformance • Port Saint Lucie, FL

3d • Onsite

About The Position

This onsite role in Port St. Lucie, Florida, serves as a primary point of contact for clients. The Customer Service Representative manages inbound and outbound customer communications using web-based tools to resolve inquiries and provide a positive customer experience in a fast-paced environment. Representatives connect with customers by phone, email, chat, and/or social media and may assist with payment processing or upselling when required.

Requirements

• Must reside within a 30-mile radius of Port St. Lucie, Florida.
• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Must be at least 18 years old.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Ability to follow established procedures and maintain a customer-service focus.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work under pressure while remaining focused.
• Ability to work within a structured schedule that includes a variety of shifts.
• Ability to think critically and make informed decisions.

Nice To Haves

• Customer service and/or sales experience.
• College degree.

Responsibilities

• Respond to customer inquiries and find appropriate solutions to questions, issues, and concerns.
• Connect with customers by phone, email, chat, and/or social media.
• De-escalate customer issues and escalate interactions when appropriate.
• Respond to requests for assistance and possible payment processing.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Eligible team members may have access to medical, vision, and dental benefits.
• Employment Assistance Programs and health and personal time off and leave programs, as eligible.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED