Banking Customer Service Representative - Onsite

Teleperformance•North Lauderdale, FL

9d•Onsite

About The Position

The Banking Customer Service Representative is an onsite role in North Lauderdale, Florida. As a Banking Customer Support Expert, you will be a primary point of contact for clients, handling inbound and outbound communications using web-based tools. You will address customer inquiries and concerns in a fast-paced environment, aiming to resolve issues efficiently and provide a positive customer experience.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Proven call center experience.
Typing speed of 25 WPM.
Proficiency in PC operation and navigation.
Entry-level network troubleshooting ability.
Ability to set up a home Wi-Fi network.
Ability to set up and configure a router or switch.
Core proficiency with a laptop or desktop computer.
Ability to work independently.
Commitment to following established procedures and providing customer service.
Ability to collaborate with team members, supervisors, and support departments.
Strong communication, listening, analytical, organizational, and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Openness to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Strong critical thinking and a proactive, solution-oriented approach.

Nice To Haves

IT or network certifications or degrees.

Responsibilities

Connect with customers by phone, email, chat, and/or social media to resolve questions or concerns.
Attempt to resolve and de-escalate customer issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or process payments.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell when required.