Banking Customer Service Representative - Onsite

Teleperformance • Margate, FL

11d • Onsite

About The Position

The Banking Customer Service Representative is an onsite role in North Lauderdale, Florida. The representative serves as a primary point of contact for clients, handling inbound and outbound communications using web-based tools to resolve inquiries and provide a positive customer experience in a high-velocity environment. Customer interactions may take place by phone, email, chat, or social media. The role may include responding to requests for assistance or payment processing, de-escalating concerns, escalating interactions when appropriate, tracking call information for auditing and reporting, providing feedback on call issues, and upselling when required.

Requirements

• High school diploma or equivalent.
• Be at least 18 years of age.
• Proven call center experience.
• Typing speed of 25 WPM.
• Proficiency in PC operation and navigation.
• Entry-level network troubleshooting ability.
• Ability to set up a home Wi-Fi network.
• Ability to set up and configure a router or switch.
• Core proficiency with a laptop or desktop computer.
• Ability to work independently.
• Commitment to following established procedures and providing customer service.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Outstanding communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to receive feedback, adapt to evolving policies, and work within a structured schedule that includes a variety of shifts.
• Strong critical-thinking and solution-oriented skills.

Nice To Haves

• IT/network certifications or degrees preferred.

Responsibilities

• Find innovative ways to respond to varying customer questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Program resources, health and personal time off, and eligible leave programs.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage and critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED