Customer Service Representative (Req. 18588)

PABCO Building Products•Meridian, ID

7d•$20 - $22

About The Position

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States and a member of the Pacific Coast Building Products Family of Companies. Under the supervision of the Location Manager, the Customer Service Representative supports the Sales department by providing customer service and processing orders, invoices, and credits for walk-in and account customers. The role also supports the company’s Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation, and Financial Success. Other related duties may be assigned. This position works in office, plant, and outdoor environments. The office has moderate noise; the plant may be loud, dusty, and dirty, with moving machinery; and outdoor work may involve weather and extreme temperatures. Mandatory or other appropriate personal protective equipment must be worn. Salary is $20.00–$22.00. The regular full-time role includes medical and dental insurance, disability benefits, life insurance, a 401(k), a profit-sharing retirement plan, and wellness programs. Employment is contingent upon passing a pre-employment drug screening; a background and/or credit check may also be required, depending on the position.

Requirements

High school education or equivalent required.
Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment.
Strong communication, teamwork, decision-making, and interpersonal skills.
Demonstrated commitment to consistently delivering high-quality customer service.
Working knowledge of an office environment and experience using a multi-line phone system, personal computer, printer, calculator, copier, and facsimile machine; other equipment may be required.
Ability to frequently use hands to finger, handle, or feel; reach with hands and arms; talk and listen; and stand, walk, and sit.
Ability to occasionally bend at the waist and lift and/or move up to 50 pounds.
Predictable and regular attendance is required.
Must successfully pass a pre-employment drug screening.

Nice To Haves

Some college-level courses.
Two years of customer service experience.
Experience in the concrete block and/or sack industry.
SAP experience.

Responsibilities

Answer phones courteously and refer calls to the appropriate parties.
Process sales orders and change orders received from customers, the inside sales coordinator, and sales representatives; set up initial orders, terms, and payer data in SAP.
Enter sales orders and change orders into SAP and distribute them to the appropriate departments.
Update delivery notes to reflect loading changes and inventory shortages.
Assist the sales team with managing location pricing in SAP and prepare and enter annual price increases.
Process customer credits, such as pallet credits, as required by accounts receivable.
Assist yard staff and the stucco machine operator with mixing, receivers, material location, and loading or unloading trucks and customers, as needed.
Develop working knowledge of products and established procedures.
Provide marketing support for samples, catalogs, and information requests from sales representatives and the inside sales coordinator.
Assist with maintaining inventory of marketing materials.
Coordinate customer requests with the Sales Team to help provide superior customer service.
Become knowledgeable about products and recommend installation requirements.
Assist with setup and maintenance of indoor and outdoor product displays.
Perform other duties and responsibilities assigned by the company or its designated representatives.
Follow company and regulatory-agency safety rules and ensure hazardous conditions are reported and corrected.
Maintain predictable and regular attendance.