Customer Service Representative - Order Management Experience Req.

GEA • Frisco, TX

2d • Onsite

About The Position

GEA Group is seeking a customer-focused and detail-oriented Customer Service Representative (Back Office Process) in Frisco, Texas. The role supports order management, customer communications, spare parts sales, and administrative functions in a fast-paced environment. It is responsible for processing quotes and orders, managing returns and warranties, coordinating with internal teams, and providing an exceptional customer experience throughout the order lifecycle.

Requirements

• High school diploma, GED, or equivalent required.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams, required.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong customer-service mindset, with a sense of urgency and accountability.

Nice To Haves

• Associate's degree in Business preferred.
• 2+ years of customer service, sales support, or order management experience preferred.
• Experience with SAP, CRM systems, or similar ERP platforms preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries by phone, email, and customer portals.
• Manage incoming requests through shared inboxes and route inquiries to the appropriate teams.
• Provide order status updates, tracking information, and delivery confirmations.
• Create customer quotations and sales orders in CRM and SAP systems.
• Accurately and efficiently process orders, invoices, returns, and warranty claims.
• Maintain customer records and support customer portal administration.
• Support spare parts inquiries and order management.
• Monitor order fulfillment, backorders, and shipment tracking.
• Calculate freight charges and coordinate shipping requirements.
• Work with warehouses, factories, and logistics providers to support timely deliveries.
• Process Return Material Authorizations (RMAs) and warranty requests.
• Monitor open RMAs and communicate status updates to customers.
• Partner with Sales, Purchasing, Logistics, Accounting, Supply Chain, and Operations teams to resolve customer issues and support business objectives.
• Assist with special projects and other duties as assigned.

Benefits

• Medical, dental, and vision coverage beginning on the first day.
• 12 paid holidays, including a flexible floating holiday.
• 136 hours of PTO.
• 7% 401(k) employer match.
• Tuition reimbursement.
• Wellness incentive program.
• Confidential Employee Assistance Program.
• Flexible Health Savings and Spending Accounts.
• Potential eligibility for a discretionary bonus and/or equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED