Customer Service Representative (Req. 18588)

Pacific Coast Building Products•Boise, ID

5d•$20 - $22

About The Position

Basalite Building Products, LLC is a major manufacturer of concrete masonry products in the Western United States and a member of the Pacific Coast Building Products Family of Companies. The Customer Service Representative supports the Sales department by handling customer service tasks for walk-in and account customers, including processing orders, invoices, and credits. Under the supervision of the Location Manager, the role also supports the company’s Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation, and Financial Success. Other related duties may be assigned. The position involves regular interaction with customers, sales staff, yard staff, and other departments. It combines office-based customer service and sales support with occasional assistance in plant and yard operations. The employee must follow company and regulatory safety rules, report and help correct hazardous conditions, and maintain predictable and regular attendance.

Requirements

High school education or equivalent required.
Strong organization skills for managing personal tasks and repetitive duties in a dynamic environment.
Strong communication, teamwork, decision-making, and interpersonal skills.
Demonstrated commitment to consistently delivering high-quality customer service.
Working knowledge of an office environment and experience using a multi-line phone system, personal computer, printer, calculator, copier, and fax machine.
Ability to meet the position’s physical demands, including frequently using hands, reaching, talking, listening, standing, walking, and sitting; occasionally bending and lifting or moving up to 50 pounds.
Ability to work in office and plant environments, including exposure to moderate or loud noise, moving machinery, dust, dirt, outdoor weather, and extreme temperatures, and to wear required or appropriate PPE.
Predictable and regular attendance.

Nice To Haves

Some college-level courses.
Two years of customer service experience.
Experience in the concrete block and/or sack industry.
SAP experience.

Responsibilities

Answer calls courteously and refer them to the appropriate parties.
Process sales orders and change orders received from customers, the inside sales coordinator, and sales representatives; establish initial orders, terms, and payer data in SAP; and distribute entered orders to the appropriate departments.
Update delivery notes to reflect loading changes and inventory shortages.
Assist the sales team with managing location pricing in SAP, including preparing and entering annual price increases.
Process customer credits, such as pallet credits, as required by accounts receivable.
Assist yard staff and the stucco machine operator as needed with mixing, receivers, material location, and loading or unloading trucks and customers.
Develop working knowledge of products and established procedures, and recommend installation requirements to customers.
Provide marketing support for sample, catalog, and information requests from sales representatives and the inside sales coordinator; help maintain marketing-material inventory.
Work with the Sales Team to coordinate customer requests and provide customer service.
Assist with setting up and maintaining indoor and outdoor product displays.
Follow company and governmental safety rules and ensure hazardous conditions are reported and corrected.
Maintain predictable and regular attendance.
Perform other duties assigned by the company or its designated representatives.