Customer Service Representative - Order Management Experience Req.
About The Position
GEA Group is seeking a customer-focused and detail-oriented Customer Service Representative (Back Office Process) in Frisco, Texas. The role supports order management, customer communications, spare parts sales, and administrative functions in a fast-paced environment. It processes quotes and orders, manages returns and warranties, coordinates with internal teams, and supports an exceptional customer experience throughout the order lifecycle. The typical base pay range at the start of employment is $23.11–$28.83 per hour. Final offers depend on factors such as skills, experience, location, and qualifications. Eligible employees may also receive a discretionary bonus and/or equity awards. The position does not offer visa or work sponsorship; applicants must be authorized to work in the United States without current or future sponsorship.
Requirements
- High school diploma, GED, or equivalent.
- Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Strong customer-service mindset, with a sense of urgency and accountability.
- Applicants must be authorized to work in the United States without current or future sponsorship.
Nice To Haves
- Associate's degree in Business.
- Two or more years of customer service, sales support, or order management experience.
- Experience with SAP, CRM systems, or similar ERP platforms.
Responsibilities
- Respond promptly and professionally to customer inquiries by phone, email, and customer portals.
- Manage incoming requests through shared inboxes and route inquiries to appropriate teams.
- Provide order status updates, tracking information, and delivery confirmations.
- Create customer quotations and sales orders in CRM and SAP systems.
- Process orders, invoices, returns, and warranty claims accurately and efficiently.
- Maintain customer records and support customer portal administration.
- Support spare parts inquiries and order management.
- Monitor order fulfillment, backorders, and shipment tracking.
- Calculate freight charges and coordinate shipping requirements.
- Work with warehouses, factories, and logistics providers to support timely deliveries.
- Process Return Material Authorizations (RMAs) and warranty requests.
- Monitor open RMAs and communicate status updates to customers.
- Partner with Sales, Purchasing, Logistics, Accounting, Supply Chain, and Operations teams to resolve customer issues and support business objectives.
- Assist with special projects and other duties as assigned.
Benefits
- Medical, dental, and vision coverage beginning on the first day.
- 12 paid holidays, including a flexible floating holiday.
- 136 hours of paid time off (PTO).
- 7% 401(k) employer match.
- Tuition reimbursement.
- Wellness incentive program.
- Confidential Employee Assistance Program.
- Flexible Health Savings and Spending Accounts.
- Potential eligibility for a discretionary bonus and/or equity awards.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
