Customer Service Rep Deli 356 - Part Time

The Spinx Company•Ladson, SC

13d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works in a team environment to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming store environment in support of company policies, core values, and operating priorities. The CSR helps ensure store safety, food safety and sanitation, and food quality, consistency, and selection meet company standards. Teammates are cross-trained to perform retail and food-service responsibilities and support store operations flexibly. The position requires availability for a variety of shifts, including nights, weekends, and holidays. The CSR may periodically participate in company-sponsored job-related training. Reasonable accommodations may be made for individuals with disabilities to perform essential functions. This role involves working indoors and outdoors, cleaning and stocking, handling hot cooking equipment and cleaning products, and exposure to varied weather and workplace conditions.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear regularly; sit, climb or balance, stoop, kneel, crouch or crawl, and taste or smell frequently.
Ability to stock shelves, carry trash containers, work around hot cooking equipment and grease, tolerate gasoline fumes and cleaning products, and perform cleaning duties.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Report for scheduled shifts on time, wear the proper uniform, maintain a clean and professional appearance, and follow the Company Personal Appearance Policy.
Cross-train and become proficient in retail and food-service responsibilities associated with the CSR role.
Follow safety policies and procedures, maintain a safe work environment, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, and accurate customer service; treat customers respectfully and report customer issues or special requests to management.
Keep the work area organized, maintain a clean and properly stocked and faced sales floor, and keep restrooms clean every hour.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable laws and regulations for age-restricted sales, including requesting valid identification from customers who appear under 40.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Promote a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Attend company-sponsored training classes as required or expected.
Perform cleaning and upkeep tasks, including sweeping, mopping, dusting, and cleaning restrooms, the parking lot, and surrounding areas.