Customer Service Rep Deli 352 - Part Time

The Spinx Company•North Charleston, SC

13d

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, accurately conduct financial transactions, and create a welcoming environment in accordance with company policies, core values, and operational priorities. The role supports retail and food service operations and requires cross-training and proficiency across all CSR responsibilities. The CSR helps maintain store safety, food safety and sanitation, and company standards for food quality, consistency, and selection. The position also involves maintaining sales areas and restrooms, protecting company cash and inventory, following age-restricted sales rules, and supporting merchandising, pricing, food service, administrative, and self-checkout needs. The role may involve a variety of shifts, including nights, weekends, and holidays, and periodic company-sponsored training.

Requirements

Must be available to work a variety of shifts, including nights, weekends, and holidays.
Must be able to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Must be able to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle varied situations where limited standardization exists.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform the physical activities described, including standing, walking, handling objects, reaching, and lifting up to 50 pounds occasionally.

Responsibilities

Arrive for scheduled shifts on time, in proper uniform, and with a clean, professional appearance in accordance with the Personal Appearance Policy.
Cross-train and perform retail and food service responsibilities to support operational flexibility and the team.
Follow safety policies and procedures, maintain a safe work environment, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service; treat customers with respect and promptly report customer issues or special requests to management.
Keep work areas organized and maintain a clean, properly stocked and faced sales floor and clean restrooms.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company cash and inventory and follow cash-handling policies and procedures.
Follow company policies and applicable regulations for age-restricted sales, including requesting valid identification as specified.
Help ensure compliance with company merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training classes related to the job.