Customer Service Rep Deli 226 - Part Time

The Spinx Company•Easley, SC

13d

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, conducts financial transactions accurately and efficiently, and creates a welcoming environment in support of company policies, core values, and operational priorities. The role helps maintain store safety, food safety and sanitation, and food quality, consistency, and selection in accordance with company standards. Teammates are cross-trained to perform the retail and food-service responsibilities associated with the CSR role and may assist customers at self-checkout where available. The CSR is expected to arrive on time for scheduled shifts in proper uniform and maintain a clean, professional appearance. The position includes serving customers, maintaining sales-floor and store cleanliness, protecting cash and inventory, following age-restricted sales policies, and supporting merchandising, pricing, food-service, and administrative requirements. The employee must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagrammed, or scheduled instructions.
Ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear regularly.
Ability to sit, climb or balance, stoop, kneel, crouch, crawl, taste, or smell frequently.
Ability to perform physical tasks including stocking shelves, carrying trash containers, and cleaning.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Ability to work with and around hot cooking equipment and grease, and tolerate gasoline fumes and cleaning products.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Responsibilities

Arrive on time for scheduled shifts in proper uniform and maintain a clean, professional appearance in accordance with the Personal Appearance Policy.
Be cross-trained and proficient in retail and food-service responsibilities associated with the CSR role.
Perform assigned tasks safely, follow safety policies and procedures, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service; ensure customers feel respected and appreciated; and promptly report customer issues or special requests to management.
Maintain an organized work area, and keep the sales floor clean, properly filled and faced, and restrooms spotless throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales; ask customers if they are of legal age and verify valid identification for anyone who appears under 40.
Help ensure compliance with company merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for when and how to communicate.
Where self-checkout is available, assist customers and help expedite the line.
Participate periodically in company-sponsored training classes related to the job, as required or expected.
Sweep and mop floors, dust shelves, clean restrooms, and clean the parking lot and surrounding areas.
Stock shelves and carry trash containers as needed.