Customer Service Rep Deli 281 - Part Time

The Spinx Company•Elgin, SC

10d

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, accurately conduct financial transactions, and create a welcoming environment. The role supports company policies, core values, and operational priorities while helping ensure store safety, food safety and sanitation, and food quality, consistency, and selection meet company standards. CSRs are cross-trained in retail and food-service responsibilities and may assist customers at self-checkout where available. The position requires availability for a variety of shifts, including nights, weekends, and holidays, and may require periodic participation in company-sponsored training.

Requirements

Must be available to work a variety of shifts, including nights, weekends, and holidays.
Ability to effectively present information to customers, associates, and management; read, analyze, and interpret financial reports and legal documents; and respond to common inquiries or complaints.
Must be able to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle varied situations where limited standardization exists, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Regularly stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear; frequently sit, climb or balance, stoop, kneel, crouch or crawl, and taste or smell.
May need to stock shelves, carry trash containers, work around hot cooking equipment and grease, tolerate gasoline fumes and cleaning products, and sweep, mop, dust, and clean restrooms, parking lots, and surrounding areas.
Regularly lift or move up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.
Must have the vision abilities specified for the role, including close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Responsibilities

Report for scheduled shifts on time and in proper uniform, maintain a clean professional appearance, and follow the Personal Appearance Policy.
Be cross-trained and proficient in retail and food-service responsibilities to support operational flexibility and the team.
Perform work safely, follow safety procedures, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service; treat customers with respect; and promptly report customer issues or special requests to management.
Maintain an organized work area, clean and properly stocked and faced sales floor, and clean restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and accountability procedures.
Follow company policies and applicable local, state, and federal rules for age-restricted sales; request valid identification as required, including from customers who appear under 40.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training when expected.