Customer Service Rep Deli 278 - Part Time

The Spinx Company•Lexington, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works in a team environment to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming store environment in accordance with company policies, core values, and operational priorities. The role supports store safety, food safety and sanitation, and the quality, consistency, and selection of food products. CSRs must be cross-trained and proficient in retail and food-service responsibilities to support flexible store operations. The position is part-time and requires availability for a variety of shifts, including nights, weekends, and holidays. Periodic company-sponsored training may be expected.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or scheduled instructions.
Ability to meet the physical demands of the role, including standing, walking, handling objects, reaching, communicating, cleaning, and lifting or moving up to 50 pounds occasionally.
Ability to work around hot cooking equipment, grease, gasoline fumes, and cleaning products.

Responsibilities

Arrive on time for scheduled shifts in proper uniform and maintain a clean, professional appearance in accordance with the Personal Appearance Policy.
Perform retail and food-service responsibilities and support operational flexibility through cross-training.
Follow safety procedures, keep the work environment safe, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service; treat customers respectfully; and report customer issues or special requests to management.
Keep work areas organized, maintain a clean and properly stocked and faced sales floor, and clean restrooms hourly.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company cash and inventory and follow cash-handling policies and accountability procedures.
Follow company policies and applicable laws for age-restricted sales, including requesting identification from customers who appear under 40.
Help meet merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training when expected.
Perform cleaning and upkeep tasks, including sweeping, mopping, dusting, and cleaning restrooms, the parking lot, and surrounding areas.