Customer Service Rep Deli 218 - Part Time

The Spinx Company•Boiling Springs, SC

13d

About The Position

The Customer Service Representative (CSR) works effectively as part of a team, provides fast, friendly, and accurate customer service, and conducts financial transactions accurately and efficiently. The role helps create a welcoming environment while supporting company policies, core values, and operational priorities. CSRs are cross-trained in retail and food service responsibilities and help maintain store safety, food safety, sanitation, food quality, and company standards. The position also involves keeping work areas, sales floors, restrooms, store exteriors, grounds, and forecourts clean and orderly; protecting company cash and inventory; following cash-handling and age-restricted-sales policies; and supporting merchandising, pricing, food service, and administrative requirements. Employees may assist customers at self-checkout where available. The role requires availability for a variety of shifts, including nights, weekends, and holidays, and may include periodic company-sponsored training. Work includes regularly standing and walking, handling objects and tools, and reaching; it may also involve sitting, climbing, balancing, stooping, kneeling, crouching, crawling, and tasting or smelling. Tasks can include stocking shelves, carrying trash, working around hot cooking equipment and grease, tolerating gasoline fumes and cleaning products, and cleaning floors, restrooms, parking lots, and surrounding areas. The work environment frequently includes outdoor weather, wet or humid conditions, fumes or airborne particles, and extreme cold; occasional exposures include moving mechanical parts, high or precarious places, chemicals, extreme heat, and electrical-shock risk. Noise is usually moderate to high.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands of the job, including regularly lifting or moving up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Responsibilities

Report for scheduled shifts on time, wear the proper uniform, maintain a clean and professional appearance, and follow the Company Personal Appearance Policy.
Be cross-trained and proficient in retail and food service responsibilities associated with the CSR role.
Perform work in a way that keeps customers, teammates, and the work environment safe; follow safety procedures and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or GM.
Provide customers with fast, friendly, and accurate service; treat customers respectfully and report customer issues or special requests to management.
Maintain an organized work area, a clean and properly stocked and faced sales floor, and clean restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales; ask customers about legal age and verify identification as required, including asking customers who appear under 40 for valid identification.
Help ensure compliance with company merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored job-related training when expected.
Perform cleaning and upkeep tasks such as sweeping, mopping, dusting, cleaning restrooms, and maintaining the parking lot and surrounding areas.