Customer Service Representative - Patient Registration
About The Position
As a Patient Registration Customer Service Representative, you are the first point of contact for patients checking into the hospital. You guide them through registration, answer questions clearly and compassionately, collect accurate information, and help build trust with patients who may be anxious, confused, or overwhelmed. The role involves working across computer systems, handling phone calls, and interacting with patients in person in a fast-paced hospital environment. You will learn healthcare processes, insurance basics, and hospital workflows through training. The position requires moving between tasks, maintaining accuracy while offering compassionate service, and responding to interruptions from clinical teams during urgent care situations. The role is based at Ascension St. Vincent Women's and Infants and is scheduled for three 12-hour night shifts per week, from 7:00 PM to 7:30 AM.
Requirements
- High school diploma or GED.
- Strong customer service experience.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Medical or healthcare experience; it is not required.
Responsibilities
- Guide patients through the registration process.
- Answer patient questions with clarity, confidence, and compassion.
- Gather accurate patient information efficiently.
- Work across multiple computer systems to register patients.
- Answer phones and collect information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate insurance plans and coverage details after training.
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport with patients and help ease their concerns.
Benefits
- Competitive benefits package.
- Training and opportunities to learn healthcare processes and skills.
- Opportunities for career growth and exploration.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
