Customer Service Representative – English/Spanish
Security Finance•Gonzales, TX
About The Position
The Customer Service Representative serves as a primary point of contact for customers, assisting them over the phone and in person with financial needs. The role provides customer service, markets to attract new and continuing business, and prepares and processes loans and income tax returns. No prior finance experience is required; paid, hands-on and online training is provided. The position is intended for an English/Spanish bilingual candidate and offers opportunities for career advancement.
Requirements
- Bilingual in English and Spanish.
- Customer service experience.
- A customer-centric attitude.
Responsibilities
- Provide outstanding customer service over the phone and in person.
- Market for new and continued customer business.
- Prepare and process loans and income tax returns.
Benefits
- Paid on-the-job training, including hands-on and online training.
- Training pay increase incentives.
- Medical insurance at minimal cost to the employee.
- Dental insurance.
- Life insurance.
- Short- and long-term disability coverage.
- Profit sharing.
- 401(k) with company matching.
- Paid sick time.
- Paid holiday time.
- Paid vacation time.
- Potential to earn a monthly bonus when the team meets branch goals.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
