Customer Service Representative - Patient Registration

R1 RCM • Indianapolis, IN

6d • $16 - $23 • Onsite

About The Position

R1 is hiring a Customer Service Representative for Patient Registration at Ascension St. Vincent Women's and Infants. The representative is the first point of contact for patients checking into the hospital, helping them navigate registration, answering questions with clarity and compassion, and gathering accurate information. The role serves patients who may be ill, anxious, confused, or overwhelmed and aims to build trust and ease concerns during their hospital visit.

The work is fast-paced and involves moving among computer systems, phone calls, and in-person interactions while coordinating with clinicians and emergency staff. R1 provides training in healthcare topics such as insurance basics and hospital workflows. The position is scheduled for three 12-hour shifts per week, nights from 7:00 PM to 7:30 AM, with rotating weekends and holidays. The listed US base pay range is $16.12–$23.21 per hour; individual pay depends on role, level, location, job-related skills, experience, and relevant education or training.

Requirements

• High school diploma or GED.
• Strong customer service experience.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Medical or healthcare experience; this is preferred but not required.

Responsibilities

• Help patients navigate the registration process.
• Answer patient questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast-paced environment.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate insurance plans and coverage details after training.
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Benefits

• Competitive benefits package.
• Professional learning and career-growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED