Customer Service Representative- Customer Care

New Horizons In-Home Care • Eugene, OR

3d • Onsite

About The Position

New Horizons In-Home Care is hiring a Customer Service Representative for its Customer Care team. This is an onsite role with hours Sunday through Wednesday, 8:00 AM to 6:30 PM. The representative provides a warm first impression to callers and supports clients, caregivers, scheduling staff, potential clients, family members, hospital staff, and other medical professionals. The role involves handling a high volume of calls, assisting with schedule changes and timekeeping or directions, supporting caregiver and client notifications, and maintaining accurate documentation and records.

Requirements

• Warm, energetic personality and enjoyment of connecting with people.
• Strong communication skills.
• Ability to multitask, remain calm, and work as a team player in a fast-paced environment while maintaining attention to detail.
• High school diploma or GED.
• At least 6 months of administrative experience.
• Proficient computer and typing skills.

Nice To Haves

• Preferred knowledge of the in-home care or healthcare field.

Responsibilities

• Deliver a warm first impression for callers.
• Handle and direct a high volume of incoming calls.
• Assist clients with schedule changes.
• Assist caregivers with timekeeping issues or driving directions.
• Support Scheduling with caregiver or client notifications.
• Receive and process calls from potential clients, care providers, family members, hospital staff, and other medical professional staff.
• Keep excellent documentation and records.

Benefits

• Employee incentive program with prizes such as a tablet, new TV, spa day, weekend getaway, and spot bonuses.
• Scholarship opportunities.
• Annual $500 education credit.
• Optional medical, vision, and dental coverage.
• Telemedicine.
• Paid time off.
• Paid maternity leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED