Customer Care Representative

Jewelers Mutual • Neenah, WI

8d • Onsite

About The Position

Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication. They use general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. The position involves handling both inbound and outbound customer interactions. Post training hours will include Monday 9:30-7, Tuesday-Thursday 10:30-7 and Friday 10:30-6.

Requirements

• High school diploma or GED
• Proficiency in Microsoft Office and Outlook
• Proficiency in typing and navigating multiple systems and screens simultaneously.

Nice To Haves

• 6 months to 1 year of customer service experience
• A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency.

Responsibilities

• Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.
• Responds to omnichannel requests, providing support to customers, jewelers, and agents.
• Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
• Listen actively to customers to identify their needs and aim for first-call resolution.
• Utilize dual screens and multiple programs efficiently.
• Maintains consistency in adhering to all customer service performance metrics.
• Has a drive to meet goals and continuous professional growth.
• Opportunity for additional project work.
• Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.

Benefits

• performance bonuses
• generous paid time off
• top-tier retirement program with 401(k) matching and additional company contributions
• 50% charitable gift matching
• paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED