Customer Care Representative

Booz Allen Hamilton • Norfolk, VA

1d • $43,700 - $89,000

About The Position

Provide front-line customer service and support to employees and vendors on non-IT-related issues. Apply basic principles, theories, concepts, and limited industry knowledge to resolve routine problems of limited scope and complexity, referring more complex issues to higher levels. Work under direct supervision. U.S. citizenship is required due to the nature of work performed within the facility.

Requirements

• At least 2 years of customer service experience.
• Experience using Microsoft Office programs such as Word, Excel, and Outlook.
• Ability to work independently and multitask through to completion.
• Ability to build strong relationships with COE partners and business sectors to improve delivery.
• High school diploma or GED.
• U.S. citizenship is required due to the nature of work performed within the facility.

Nice To Haves

• Experience working in a Help Desk or Contact Center environment.
• Experience applying detailed focus on data and processes to ensure data integrity.
• Ability to use multiple applications and databases in a fast-paced environment.
• Ability to communicate clearly via email or phone.
• Excellent listening skills.
• Excellent research and problem-solving skills.
• Bachelor's degree.

Responsibilities

• Provide front-line customer service and support to employees and vendors on non-IT-related issues.
• Resolve routine problems of limited scope and complexity.
• Refer more complex issues to higher levels.

Benefits

• Health, life, disability, financial, and retirement benefits.
• Paid leave.
• Professional development.
• Tuition assistance.
• Work-life programs.
• Dependent care.
• Recognition awards for exceptional performance and superior demonstration of company values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED