Customer Care Representative

Assurant

1d • $15 - $28 • Remote

About The Position

Assurant is hiring a remote, full-time Customer Care Representative to serve as a first point of contact for customers. The role handles inbound calls and/or emails, resolves issues, answers questions, and provides proactive solutions with empathy and professionalism. Representatives document interactions, follow up when needed, participate in special projects, and adapt to changing priorities. The position does not involve cold calling, sales, or contract upgrades.

The role is 40 hours per week. Shifts may vary and can include evenings, weekends, and holidays; representatives must be available to work as late as 9 PM EST. Periodic shift bids determine schedules based on business needs. Paid virtual training is provided.

Requirements

• High school diploma or GED.
• Customer service experience; call center, insurance, or banking experience is preferred.
• Strong communication, listening, and problem-solving skills.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet with at least 25 Mbps download and 6 Mbps upload.
• A quiet, distraction-free home office setup.
• Availability for varying shifts, including weekends and holidays, and work as late as 9 PM EST.

Nice To Haves

• Two or more years of customer service experience.
• Prior remote work experience.
• Call center, insurance, or banking experience.

Responsibilities

• Handle inbound customer calls and/or emails with empathy and professionalism.
• Resolve customer issues, answer questions, and provide proactive solutions.
• Document customer interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver a positive customer experience on every call.

Benefits

• Medical, dental, and vision benefits, and more, from day one.
• Paid time off, including holidays.
• Tuition reimbursement up to $5,000 per year after six months.
• Career advancement opportunities.
• Paid virtual training.
• Shift differentials for nights and weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED