Customer Care Representative

Armstrong•Madison, MS

21h

About The Position

The Customer Care Representative is the first point of contact for customers interested in Armstrong products and services. The role qualifies new business prospects and creates appointments in QTG (Quotes-To-Go) for the field sales force. When appropriate, the representative also sells local COD (Cash on Delivery) household goods products over the phone.

Requirements

High school diploma or GED.
At least 2 years of experience in a customer service or customer care role.
Excellent verbal and written communication skills.
Strong teamwork and interpersonal skills.
Highly customer-service oriented.
Ability to demonstrate initiative and work with minimal supervision.
Ability to prioritize and reprioritize as situations and needs change during the workday.
Ability to multitask and organize workflow to manage daily responsibilities.
Detail-oriented with strong presentation skills.
Excellent computer skills.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.

Nice To Haves

Associate's or bachelor's degree from a four-year college or university.
In-home visual surveying background in the household industry.

Responsibilities

Handle inbound sales lead calls and convert calls into appointments or sales.
Research and qualify prospects by phone and internet to ensure leads sent to field sales meet minimum criteria.
Identify prospect needs and set appointments for the COD household goods sales force, or sell local opportunities over the phone using MoveEasy estimation software.
Facilitate virtual surveys.
Follow up on outbound sales leads, including iLead and web-lead customers.
Communicate with local agency coordination and operations staff to support customer needs and inquiries.
Use electronic and print collateral to support business opportunities.
Use technology to track sales efforts.
Support inbound communications and determine the appropriate response based on call type or inquiry.
Perform other duties as assigned by the Manager.