Customer Care Representative
About The Position
This role involves demonstrating skill and passion to deliver an exceptional and consistent customer experience of routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. The position is remote, and candidates must reside in Michigan. The pay range is $17.20+ per hour, with offers based on skills, training, experience, education, certifications, and market/organizational factors. Successful candidates may be eligible for annual performance bonus compensation. The start date is November 30th. Training will be conducted remotely, Monday - Friday, 8:00 AM - 5:00 PM Central (9:00 AM - 6:00 PM Eastern). The work schedule is remote, Monday - Friday with rotational weekends, between 6:00 AM - 10 PM Eastern (tentative).
Requirements
- 1-year related customer service excellence experience.
- Good performance & productivity, good attendance, good conduct, good teamwork.
Nice To Haves
- Health care and laboratory related experience.
- Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.
- Good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
- Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
Responsibilities
- Supports assigned client group(s) performing routine complexity health related customer excellence activities.
- Handles routine Outbound and Inbound Full Service calls in a timely manner following set scripts and procedures, as applicable.
- Maintains complete customer/patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
- Supports all client group(s) based on business needs.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and insurance, plus buy-up option
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
