Service Customer Care Representative

Crown Equipment • San Francisco, HI

11h • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Service Customer Care Representative. This role involves managing customer and technician communications, dispatching technicians, processing payroll and billing, and creating work orders. The representative will also maintain records, assist other departments, and ensure efficient operations within the service department.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Ability to multitask
• Legally authorized to work in the United States

Nice To Haves

• Leadership skills
• Technical experience and knowledge a plus

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Benefits

• Competitive Wages
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
• Health Savings Accounts
• Flexible Spending Accounts
• 401K Retirement Savings Plan with company match
• Company paid Life and Disability Benefits
• Optional supplemental term life insurance offerings
• Paid Parental Leave
• 9 Paid Holidays
• Paid Vacation
• Paid Sick Leave
• Birthday Pay for Non-Exempt employees
• Tuition Reimbursement up to $5,250 per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED