Health Care Customer Service Representative

State Collection Service•Nashville, TN

just now•$16 - $18•Remote

About The Position

The Health Care Customer Service Representative handles inbound and outbound calls in a high-tech, team-based environment, resolving general questions about insurance and financial assistance and processing payments. The role is fast paced and challenging, with responsibilities related to patient billing and payment resolution on behalf of clients. The position is remote, and workers must be based in the United States and reside in one of the listed eligible states. Required remote-work internet and camera conditions apply. Veterans and military spouses are encouraged to apply.

Requirements

At least 1 year of experience in a call center or customer service function involving daily contact with the public.
Ability to work successfully in a fast-paced, deadline-oriented environment.
Strong organization skills and ability to work on multiple tasks simultaneously.
Flexibility in scheduling and assignments, including regular evening and Saturday work as business needs require.
Ability to work successfully and cooperatively in a team-based environment.
For remote work: broadband internet connection (not DSL or dial-up), a hard-wired connection (no Wi-Fi or hotspots), and minimum speeds of 40 Mbps download and 5 Mbps upload.
Camera must remain on from the start of training through the end of each scheduled shift, except during designated breaks and lunch periods. After training, camera use is required as directed by a supervisor or team expectations.
Remote workers must be based in the United States and reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, or NM.

Nice To Haves

Knowledge or experience with medical terminology, patient billing, healthcare insurance, and/or healthcare administration.
Bilingual ability to provide additional support for bilingual calls.

Responsibilities

Make and answer calls on behalf of clients to resolve billing and payment issues, using established work queues and call pools as needed.
Respond professionally and thoroughly to information requests from patients and account holders.
Seek payment or arrange payment on behalf of clients, as appropriate.
Follow client-specific protocols and policies.
Investigate and respond to client enquiries as needed.
Enter and monitor payment arrangements.
Comply with FDCPA, FCRA, HIPAA, and other applicable laws.

Benefits

Health, dental, vision, life, and disability insurance.
401(k) with employer match.
Health savings account (HSA) and flexible spending accounts.
Paid time off starting at 90 days.
Annual profit sharing.
Seven paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day.
Family-friendly events.
Wellness programs and gym reimbursement.
Necessary equipment and technical support provided.
Quarterly performance increases of up to an additional $2.00 per hour during the first 12 months.