Service Customer Care Representative

Crown Equipment Corporation • Honolulu, HI

2d • $22 - $26 • Onsite

About The Position

Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Service Customer Care Representative to join their team. This role involves processing incoming calls from customers and service technicians, dispatching technicians, and managing various administrative tasks. The company operates on a global scale with numerous manufacturing facilities and retail locations, providing comprehensive material handling solutions and support services.

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Legally authorized to work in the United States

Nice To Haves

• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills
• Technical experience and knowledge
• Ability to multitask

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Benefits

• Competitive Wages
• Health/Dental/Vision/Prescription Drug Plan with a company contribution
• Health Savings Accounts
• Flexible Spending Accounts
• 401K Retirement Savings Plan with company match
• Company paid Life and Disability Benefits
• Optional supplemental term life insurance
• Paid Parental Leave
• 9 Paid Holidays
• Paid Vacation
• Paid Sick Leave
• Birthday Pay for Non-Exempt employees
• Tuition Reimbursement up to $5,250 per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED