Customer Service Representative- Customer Care
About The Position
We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place! We’re a people first company. That means we provide a starting wage of $20.00/hour with endless opportunities for growth within the company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.
Requirements
- Warm, energetic personality who loves to connect with people
- Possess strong communication skills
- Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
- High school diploma/GED and at least 6 months of administrative experience
- Proficient computer and typing skills
Nice To Haves
- Preferred knowledge of in-home care or healthcare field
Responsibilities
- Deliver a warm first impression for callers
- Handling and directing a high volume of incoming calls
- Assist clients with schedule changes
- Assist Caregivers with timekeeping issues or driving directions
- Support Scheduling with Caregiver or Client notifications
- Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
- Keep excellent documentation and records
Benefits
- Starting wage of $20.00/hour
- Endless opportunities for growth within the company
- Employee incentive program (prizes include tablet, new TV, spa day, weekend getaway, spot bonuses, and more)
- Scholarship opportunities
- Annual $500 education credit (for cooking classes, CPR certifications, wellness courses, and more)
- Medical coverage
- Vision coverage
- Dental coverage
- Telemedicine
- Paid time off
- Paid maternity leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
