Customer Care Representative

Qualfon • Irving, TX

6d • Onsite

About The Position

We are seeking a Customer Care Representative who will provide exceptional support to customers of our online Financial Services client, resolving issues with professionalism and care via voice and chat. Making every customer interaction count! This role is strictly onsite. All hires must be willing to work at 4609 Regent Blvd, Irving, TX 75063.

Requirements

• High school diploma or GED required
• Must be at least 18 years of age.
• Knowledge of customer service principles and practices
• Familiarity with call center software and telecommunication tools
• Retail or related customer service experience
• Good data entry/keyboard skills; 40 WPM minimum
• Experience with channels of support, including voice, social and/or chat.
• Proficient in relevant computer applications: internet navigation
• Strong Verbal and written communication skills, and attention to detail
• Excellent time management and organizational skills
• Good judgment, adaptability, high stress tolerance and resilience
• Team-oriented mindset
• This position requires a background check, including fingerprinting, employment and education verification. Candidates must be willing to complete this process.

Responsibilities

• Provide timely responses via live chat and phone.
• Resolve issues efficiently and with empathy, maintaining professionalism at all times.
• Deliver exceptional customer service with passion and dedication.
• Drive continuous improvements to enhance the customer experience.
• Keep client cases accurate, current, and organized.
• Maintain strict confidentiality in all interactions.
• Complete all required training and apply knowledge to support clients effectively.

Benefits

• Medical, Dental & Vision Coverage with multiple plan options
• Telemedicine & Mental Health Support for convenient care
• Paid Time Off (PTO) that grows with your tenure
• 401(k) with Company Match to help you plan for the future
• Employee Assistance Program (EAP) with free counseling and wellness resources
• Company-Paid Life & Disability Insurance for added peace of mind
• Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
• Voluntary Benefits including accident, critical illness, hospital coverage, and more
• Additional Perks like legal assistance, identity protection, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED