Customer Care Representative

Edenred • Secaucus, NJ

2d • Onsite

About The Position

The Customer Care Representative will manage general inbound customer service calls, employee cases issued through a CRM tracking tool and emails communication. The individual is comfortable communicating in all forms from in-person interactions, phone calls, and email correspondence and builds ongoing relationships with client appointed program administrators. The incumbent manages all types of customer interactions, which could include upset or confused participants or administrators, and distraught or emotional situations.

Requirements

• Strong communication skills both verbal and written
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
• A minimum of 1 - 2 years previous customer service experience
• Bachelor’s degree, ideally in business, communications, finance, or related fields
• All applicants must successfully complete a background and drug test

Nice To Haves

• Experience with Excel (Intermediate or Advanced) and SalesForce desired but not required
• Financial/Banking, Technology, or FinTech backgrounds preferred; Credit card processing or credit card services background also helpful
• Experience in telecommunications, media, and/or hospitality a plus

Responsibilities

• Become knowledgeable of all CSI accounts payable products and processes
• Manage and provide all necessary customer services, including but not limited to product delivery, supplier enablement, supplier support, and ongoing account support
• Accurately answer customer account related inquires, often requiring in-depth troubleshooting, diagnosis, or engagement of other departments
• Educate customers on best practices and processes regarding accounts payable processing
• Confidently lead customers through conference calls and training
• Proactively manage vendor enablement campaigns and databases
• Provide necessary reporting to customers timely
• Become APSC (Accounts Payable Solutions Consultant) certified
• Actively participate as a CSI team member by offering ideas and input to support and enhance current CSI products, processes, and programs, and work collaboratively to ensure customer success
• Perform all duties within assigned timeline and effectively communicate progress of assigned tasks.
• Take ownership of other special projects and assignments to support the business as needed
• Bring energy and a positive attitude to a ensure positive customer experience
• Perform other duties as assigned

Benefits

• Meritocracy
• Multicultural, challenging, and dynamic environment
• Endless opportunities in a global company
• Equal opportunities regardless of gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level