MoveMore Service Customer Care Representative

Crown Equipment Corporation•Kingman, AZ

21h•Onsite

About The Position

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. This role operates on a 4x10 schedule, currently T-F.

Requirements

High school diploma or equivalent required.
Good communication, analytic, customer care, and computer/data entry skills.
Ability to work in a team environment.
Per 10-hour shift, must be able to sit 8 hours, stand 1 hour, walk 1 hour, see, talk, and hear.
Must be able to frequently keyboard and use the mouse.
Must be able to occasionally reach below knee level, reach above shoulder level, and climb stairs.
Must be able to occasionally work with arms outstretched and work above chest level.
Must be legally authorized to work in the United States. Sponsorship is not provided.

Responsibilities

Receive service repair and maintenance requests from customers, including Sales and Service Department staff, and enter them into branch software.
Assign service work to service technicians based on skill level and a planned maintenance schedule, as determined by the Service Manager or Supervisor.
Communicate with the sales department and service technicians to relay service request information.
Enter Crown-owned equipment repair information.
Collect and verify that work orders are submitted.
Enter service repair information, including repair description, parts usage, labor hours, and payroll hours.
Communicate with customers regarding customer pay work orders; provide quotes and document repair requirements as necessary.
Verify accuracy and generate invoices for mailing.
Perform cycle counts of equipment inventory and ensure equipment status is correct in branch software.
Work with management to develop and follow an inventory control plan to ensure minimum accuracy requirements are met.
Monitor clockings, lunches, overtime authorization, and labor hours.
Complete and upload warranty installation reports.
Monitor work in process reports and work order completion.
Report any compliance issues to management.
Assist the parts department in processing and delivering parts orders to service technicians.
Maintain and update customer and equipment information.
Prepare credit requests and process once approved.
Create and run service reports as requested by management.
Participate in and lead continuous improvement events when possible.
Provide back-up support for the parts department.
Perform other duties as assigned.