Customer Care Representative

Amplifon • Waco, TX

6d • Onsite

About The Position

Amp Up Your Career We are seeking a Customer Care Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026 , Miracle-Ear is a place where your expertise improves lives and accelerates your career. In this role, you serve as the customer’s first point of contact, managing inbound and outbound inquiries to schedule appointments for our clinics. Reporting to the Call Center Manager, you will drive customer satisfaction by educating clients on Miracle-Ear programs and maintaining accurate records.

Requirements

• High school diploma or equivalent.
• 1+ years of experience in a call center environment, high-volume sales, or telemarketing.
• Proficiency with technology and Microsoft Office.
• Excellent verbal and telephone communication skills with the ability to build effective working relationships.
• Strong problem-solving and organizational skills.

Nice To Haves

• Bilingual fluency in both English and Spanish, preferred, not required.
• Previous experience in the healthcare industry.
• Experience in marketing or sales environments.

Responsibilities

• Conduct outbound calls with existing and prospective clients to schedule appointments with Hearing Care Professionals.
• Act as the first point of contact for customers engaged through multiple marketing channels, including email, website inquiries, and mail campaigns.
• Develop client rapport by providing a best-in-class experience for a diverse customer base.
• Educate customers on Miracle-Ear programs, products, and services while resolving client inquiries.
• Capture and maintain accurate customer data and records.
• Drive marketing campaigns by effectively managing high-volume inbound and outbound communication.
• Type accurately while listening attentively to clients on the phone.
• Provide administrative support, which may include reception duties, clinic support, and basic invoicing.

Benefits

• Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Access to our Wellness Hub and Employee Assistance Program (EAP).
• Opportunities for growth within the department and company via Ampli-Academy and specialized training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED