Customer Care Representative

TBK Bank, SSB • Brighton, CO

10d • $17 - $24 • Onsite

About The Position

Join TBK Bank! At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Requirements

• High school diploma or equivalent
• Strong communication and active listening skills
• Comfortable working on the phone for extended periods
• Positive attitude and a team-first mindset
• Ability to stay calm under pressure and manage multiple tasks
• Basic computer skills and ability to learn new systems quickly

Nice To Haves

• 1–2 years of call center experience preferred
• Banking experience is a plus, but not required

Responsibilities

• Answer incoming calls and emails with professionalism and empathy
• Listen carefully to customer concerns and provide helpful solutions
• Support customers with account opening and banking inquiries
• Promote TBK Bank products and services when appropriate
• Keep management informed of any unusual or recurring issues
• Ensure compliance with all bank policies and regulatory requirements
• Suggest ways to improve service and processes
• Prepare and maintain accurate customer records
• Participate in ongoing training and development
• Work Saturday hours as scheduled (9AM–1PM CST or 8AM–12PM MTN)

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED