Customer Care Representative

DeKalb County • Decatur, GA

1d • $19 - $24

About The Position

This vacancy is available in multiple departments. The Customer Care Representative performs customer service functions, providing information and assistance regarding water, sewer, sanitation, or other services, procedures, documentation, and fees, either by phone or in person. This role involves distributing forms, responding to routine questions or complaints, researching problems, and initiating problem resolution. Additionally, the representative analyzes customer accounts, reviews billing charges, meter readings, and service issues, performing calculations to resolve billing questions and identifying errors. They are responsible for entering new accounts, connections/disconnections, work orders, and other requests into department computer systems, assisting customers with identifying needed services, and providing information on services and fees. The position also includes providing daily support and training to billing system personnel on technical and customer service issues to ensure cross-training and adequate coverage for efficient billing operations.

Requirements

• High school diploma or GED required
• One year of experience in customer service or related field
• Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Must pass a pre-hire assessment.
• Will be evaluated on Filing, Spelling, Math and Data Entry.

Responsibilities

• Performs customer service functions; provides information/assistance regarding water, sewer, sanitation or other services, procedures, documentation, fees, or other issues on the phone or in person; distributes forms and documentation; responds to routine questions or complaints; research problems/complaints; and initiates problem resolution.
• Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts.
• Enters new accounts, connections/disconnections, work orders, re-reads or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders.
• Provides daily support and training to billing system personnel on technical and customer service issues, ensures cross-training and adequate coverage for efficient billing operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED