Customer Service Representative- Customer Care

New Horizons • Eugene, OR

1d • Onsite

About The Position

New Horizons In-Home Care is hiring a Customer Service Representative for its Customer Care team. This non-remote role provides a warm first impression to callers and handles a high volume of incoming calls. The representative assists clients with schedule changes, helps caregivers with timekeeping issues or driving directions, and supports Scheduling with caregiver or client notifications. Calls may come from potential clients, care providers, family members, hospital staff, and other medical professionals. The role also involves maintaining excellent documentation and records. The schedule is Sunday through Wednesday, 8:00 AM to 6:30 PM.

Requirements

• Warm, energetic personality and enjoyment of connecting with people.
• Strong communication skills.
• Ability to multitask, remain calm, and be a team player in a fast-paced environment while maintaining attention to detail.
• High school diploma or GED.
• At least 6 months of administrative experience.
• Proficient computer and typing skills.

Nice To Haves

• Preferred knowledge of in-home care or the healthcare field.

Responsibilities

• Deliver a warm first impression for callers.
• Handle and direct a high volume of incoming calls.
• Assist clients with schedule changes.
• Assist caregivers with timekeeping issues or driving directions.
• Support Scheduling with caregiver or client notifications.
• Receive and process calls from potential clients, care providers, family members, hospital staff, and other medical professional staff.
• Keep excellent documentation and records.

Benefits

• Employee incentive program with prizes, spot bonuses, and other rewards.
• Scholarship opportunities.
• Annual $500 education credit.
• Optional medical, vision, and dental coverage.
• Telemedicine.
• Paid time off.
• Paid maternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED