Health Care Customer Service Representative

State Collection Service•Nashville, TN

4d•Remote

About The Position

State Collection Service is hiring remote Health Care Customer Service Representatives to handle inbound and outbound calls in a high-tech, team-based environment. The role involves resolving general questions about insurance and financial assistance, processing payments, and addressing billing and payment issues. It is fast-paced and requires working with patients or account holders and following client-specific policies and applicable laws. Remote employees must be based in the United States and reside in one of the listed eligible states. Veterans and military spouses are encouraged to apply.

Requirements

At least 1 year of experience in a call center or customer service role involving daily contact with the public.
Ability to work successfully in a fast-paced, deadline-oriented environment.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Flexibility in scheduling and assignments, including regular evening and Saturday work as business needs require.
Ability to work cooperatively in a team-based environment.
For remote work: broadband internet connection (not DSL or dial-up), a hard-wired connection (no Wi-Fi or hotspots), and minimum speeds of 40 Mbps download and 5 Mbps upload.
Camera must remain on during training and scheduled shifts, except during designated breaks and lunch; after training, camera use is as directed by a supervisor or team expectations.
Remote workers must live in one of the listed eligible states.

Nice To Haves

Knowledge or experience with medical terminology, patient billing, healthcare insurance, or healthcare administration.
Bilingual ability to support bilingual calls.

Responsibilities

Make and answer calls on behalf of clients to resolve billing and payment issues, using established work queues and call pools as needed.
Respond professionally and thoroughly to information requests from patients or account holders.
Seek payment or payment arrangements on behalf of clients when appropriate.
Follow client-specific protocols and policies.
Investigate and respond to client inquiries as needed.
Enter and monitor payment arrangements.
Comply with FDCPA, FCRA, HIPAA, and other applicable laws.

Benefits

Health, dental, vision, life, and disability insurance.
401(k) with employer match.
HSA and flexible spending accounts.
Paid time off starting at 90 days.
Annual profit sharing.
Seven paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day.
Family-friendly events.
Wellness programs and gym reimbursement.
Necessary equipment and technical support provided.
Quarterly performance increases of up to an additional $2.00 per hour during the first 12 months.